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Leading Insurance Company

Ricoh provides outsourced document services for a leading Fortune Global 500 insurance company. Ricoh processes more than 60 million documents a year for the insurer, using closed loop production systems which eliminate business risk. Outsourcing mission critical document processes to Ricoh improved customer service levels and reduced costs.

"We have a customer focused business with mission critical document processes. Optimising document processes has improved customer service levels and eliminated business risk. Ricoh’s service-based approach is saving us money and driving improved shareholder return."Executive Sponsor, Fortune Global 500 Insurance Company

  • Challenge: Digital workflows and processes, Customer Engagement, Governance and compliance
  • Industry: Financial Services
  • Business size: Large business
  • Service Line: Business Process Services

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