Ricoh eShop receives Feefo Trusted Service Award 2024
Ricoh’s online retail platform has won the Feefo Trusted Service Award for excellence in customer service delivered throughout 2023.
The Feefo Trusted Service Award is a seal of excellence based on customer feedback, which recognises businesses that consistently deliver outstanding customer service. The award reflects the commitment that brands put into providing excellent customer experience and delivering standards that go above and beyond. To win this award for the second year running, Ricoh collected at least 50 reviews between January 1st 2023 and December 31st 2023, with a Feefo service rating of between 4.0 and 4.4.
This award follows Ricoh UK’s partnership with Feefo to fund tree-planting projects in return for honest customer reviews. Every customer who makes a purchase through Ricoh UK’s eCommerce platform and submits feedback on their experience through Feefo website, will help plant 50 trees every month.
Ray Young, E-commerce Director at Ricoh UK, commented: ‘This award from Feefo serves as yet another recognition of trust in the Ricoh brand from our customers. It’s a result of the dedicated efforts of Ricoh‘s e-commerce team to consistently provide our customers with an exceptional online experience. At Ricoh, we’re committed to listening, understanding, and responding to customer needs which is why we offer a simple, user-friendly procurement platform and ensure that we deliver the utmost value as a trusted partner.’
Feefo’s Trusted Service Awards are recognised symbols of quality, which help customers click with confidence. As an award winner, Ricoh can now display the awards on its website and social media as a testament to Ricoh’s exceptional customer service.
For more information visit The Ricoh eShop | Ricoh United Kingdom.
| About Feefo |
Feefo is a leading global customer reviews and insights platform. They’re on a mission to empower businesses s to understand how their customers experience their products or services.
The Feefo suite of software, combined with technical solutions, enables its clients to gain a deeper understanding of customer sentiment, behaviour, and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews.
Please visit: www.feefo.comTreefo | Feefo.
| About Ricoh |
Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimize business performance.
Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2023, Ricoh Group had worldwide sales of 2,134 billion yen (approx. 16.0 billion USD).
It is Ricoh’s mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
For further information, please visit www.ricoh.com
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Ricoh UK
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