The Ricoh eShop receives Feefo 2023 Trusted Service Award

London 02 February 2023: Ricoh’s online retail platform won Feefo 2023 Trusted Service Award for excellence in customer service delivered throughout 2022.

Based purely on customer feedback, the Feefo Trusted Service Award is a stamp of approval when it comes to delivering excellent customer service, demonstrating the focus brands put on customers’ delivery and experience. To win this award and achieve a Feefo service rating of 4.0-4.4, a minimum of 50 reviews between 1 January 2021 and 31 December 2022 had to be collected.

Ray Young, E-commerce Director at Ricoh UK, commented: ‘This is another vote of confidence in Ricoh brand from our customers and a testament to all the hard-work our e-commerce team puts in every day to offer a fantastic experience to customers who transact online with Ricoh. Everything we do at Ricoh is about putting our customers first, and we will continue listening, understanding, and responding to deliver the best possible experience. Any feedback is highly valuable to us, and I would also like to take this opportunity to thank every Ricoh customer who left a review on Feefo.’

Examples of Ricoh’s 5-star reviews:

Amanda (Premier Managed Technologies Group Ltd): ‘Very easy to use site and the account manager is very helpful with any queries we have on the products you supply. A great service all round.’

Hitesh (Skanska Construction UK Ltd): ‘Great customer service! Exceptional service and a keen interest in our business needs. The account manager goes above and beyond to ensure we receive the best service and products.’

Mateusz (Movianto UK Ltd): ‘The eShop team is very helpful and on top of all the queries I might have. While the market is being very difficult, they can always find alternative or the solution that works for both of us.’ 

Feefo is powered by a dedicated team of specialists; inventors, smart creatives and business experts that believe in creating a trusted community. Feefo’s Trusted Service Awards are recognised symbols of quality, which help customers click with confidence, and as award winner Ricoh can now demonstrate its dedication to outstanding service by displaying the award on its website and across social media.

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About Ricoh eShop

The Ricoh eShop is a one-stop shop solution for all types of businesses with a wide range of products including laptops, desktops, monitors, workstations, peripherals, office supplies and much more. By creating a Ricoh eShop account, businesses are able to access hundreds of brands and exclusive discounts, using built-in search and comparison tools. All customers receive continual support from their dedicated account manager and friendly customer success team who will ensure they get access to the right products and services to meet their business demands. For more information visit The Ricoh eShop | Ricoh United Kingdom.

About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service. The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.