Through its in-depth retail experience and an innovative approach to managing helpdesk services, Ricoh has helped Carphone Warehouse transform support for its UK stores. It has reduced costs and service activity by up to 10%, but still managed to increase efficiency, cut system downtime and help stores maintain a first-class customer experience.
- Challenge: Customer Engagement, Information Security
- Industry: Other
- Business size: Large business
- Service Line: IT Services