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B&M is a fast-growing variety retailer, with more than 600 stores in the UK.

Employing over 28,000 staff, the organisation serves more than four million customers every week. While the business has grown quickly, B&M has also suffered from a Human Resources headache: the speed of on-boarding new staff meant the process could not keep pace with the retailer’s dynamic rate of expansion. Ricoh DocuWare, a cloud-enabled document management software system, has enabled the business to operate and expand at the pace it wants to. It continues to increase its store numbers in the UK, and at peak periods might need to take on several hundred people per week. DocuWare plays a key role in ensuring B&M’s people remain productive and agile.

  • Challenge: Digital workflows and processes, Governance and compliance, Information Security
  • Industry: Other
  • Business size: Large business
  • Service Line: Managed Document Services, Business Process Services

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