Your IT connects you to your clients, colleagues and customers. So when things go wrong, it can have a negative impact on your day-to-day operations. That’s where Ricoh Help Desk Services come in. By expertly managing all of your IT needs we help you get back to your business with minimal disruption.
All the help you need, one quick phone call away
As global partners to businesses of all shapes and sizes, we have the experience to manage and resolve all of your IT needs. When you work with us, you’ll have your own dedicated specialist — a single point of contact who truly understands your setup.
You’ll also benefit from:
Technical help desk specialists
We know you invest a lot in your IT, so we invest in our people to ensure they’re fully trained to resolve any problems on your servers and network to the highest degree of efficiency.
Incident and request management including third party coordination
Time is precious when you’re running a business. That’s why all of our IT services are designed to have you up and running again with minimal downtime. Ricoh can manage, detect and record all incidents on your behalf, and coordinate with third parties, so you’re free to focus on business.
Diagnosis and initial technical support
The quicker a problem is identified, the quicker we can resolve it. This service ensures that any incidents are swiftly diagnosed and appropriate technical support is provided, minimising the impact to your business.
Something as simple as a forgotten password can disrupt your everyday business activities. This service enables your users to get back in operation as soon as possible. Passwords can be easily created, reset and modified, ensuring complete security within your IT infrastructure.
Ricoh can provide comprehensive reports for Helpdesk, Call Centre and Service Desk activity. This can include Service Level Agreement performance. Regular reporting helps you understand the overall value of the service and how performance targets are achieved.
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