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RICOH Smart Lockers for Secure Asset and Parcel Management

Reduce manual processes, improve visibility and make it easier for people to collect, return and manage the assets, devices and parcels they rely on every day.

Smart Lockers
Overview Benefits Features Industries Why Ricoh? Customer story FAQ Related Products
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Overview

When manual handovers slow your business down, smart lockers help you regain control. 

Across logistics, IT and workplace services, teams are under pressure to move faster with fewer resources. But when collections, returns and asset tracking rely on manual coordination, time is wasted, costs increase and accountability becomes harder to maintain. 

RICOH Smart Lockers provide a secure, self-service way to store, issue, return and track business-critical items — from IT equipment and warehouse devices to parcels, tools and operational assets. 

We bring together intelligent software, enterprise-grade hardware, deployment services, ongoing support and flexible financing to help smart lockers work as part of your wider operation. 

Smart Lockers

Key Features

One connected platform for secure, traceable self-service

  • Secure access

  • Real-time tracking

  • Open integrations

  • Cloud management

  • Audit trails

Secure access

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Protect every asset with secure, keyless access and full audit trails

Control who can access each locker, compartment or item using flexible authentication methods such as PIN and QR codes and multi-factor authentication. Role-based permissions help ensure employees, couriers, IT teams or authorised users can only collect, return or exchange the items assigned to them, reducing the risk of loss, unauthorised access or manual handover errors.

Real-time tracking

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Track every device in real-time to reduce loss and improve accountability

Gain live visibility of every collection, return and access event, including who interacted with an item and when. This helps teams locate assets faster, confirm successful handovers, identify overdue returns and respond quickly when equipment, parcels or operational assets are not where they should be.

Open integrations

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Seamlessly connect with your IT systems for effortless management

Connect smart locker workflows with existing enterprise systems, including IT Service Management platforms such as ServiceNow, as well as business applications used to manage assets, users, requests and notifications. This helps reduce duplicate data entry, automate routine steps and make smart lockers part of the wider service experience.

Cloud management

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Manage lockers securely from anywhere with GDPR-compliant cloud control

Manage lockers, users, permissions and workflows centrally through a single cloud-based platform. Administrators can update access rules, monitor locker status, manage locations and scale services across multiple sites without relying on local manual processes, helping maintain consistency and control as requirements change.

Audit trails

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Tailor lockers to your workflow while keeping them simple and intuitive for users

Maintain a clear digital record of every collection, return, exchange and access event. Detailed audit trails support accountability, compliance and dispute resolution by showing exactly what happened, when it happened and who was involved, giving teams greater confidence in how assets, devices and parcels are managed.
Ricoh Europe Supply Chain Management
"Using Ricoh Smart Lockers for asset management, we have found a solid and clean solution for our scanner storage. We can trace and securely store our scanners, saving valuable time and improving operational efficiency."

Simon Hooglugt

General Manager, DHL Supply Chain

Read the case study