WORKPLACE EXPERIENCE
Managed Device Lifecycle Services
Comprehensive IT support, ensuring efficiency and connectivity
Overview
Specialist device consultancy and related lifecycle services
Ricoh provides comprehensive assistance for IT hardware and software, ensuring the right device selection and support services for every role, for every customer. It includes device selection, persona mapping, required applications, licensing, peripherals, maintenance and remote or on-site support. Ricoh’s expert team helps users stay productive, resolve technical issues efficiently, enhances device performance and ensures seamless connectivity to enterprise systems.
Features
Managed Device Lifecycle Services
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Agnostic Approach
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Bespoke Configuration
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Device-as-a-Service (DaaS)
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Self-Service Provisioning & Application Delivery
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Context-Driven Analytics
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Secure, Cloud-Based Identity Management
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Access to SaaS Applications & Cloud Storage
Agnostic Approach
Take advantage of true flexibility with an agnostic delivery model that avoids vendor lock-in. This approach ensures seamless compatibility and scalability, enabling the selection of best-in-class devices, software, and services tailored to the unique needs of your business and users—regardless of location or the nature of your business
Bespoke Configuration
Support diverse user groups and dynamic business requirements through customised device configurations. Whether it's for knowledge workers, frontline teams, or specialist roles, solutions are optimised to align with your IT standards, security policies, performance expectations and locations
Device-as-a-Service (DaaS)
Simplify lifecycle management with a subscription-based model that bundles hardware, software, support, and services into a single, predictable cost. This model enhances user satisfaction, ensures device availability, and allows for continuous improvement through analytics and proactive service management.
Self-Service Provisioning & Application Delivery
Empower users with secure, self-service access to applications and resources, reducing reliance on IT teams. This on-demand model accelerates onboarding, supports remote working, and scales efficiently, improving operational agility and user productivity.
Context-Driven Analytics
Transform raw data into actionable insights using context-aware analytics. This enables IT teams to proactively monitor device health, identify trends, preempt issues, and continuously enhance the user experience through data-led decision-making.
Secure, Cloud-Based Identity Management
Strengthen your security posture with modern identity and access management. Cloud-native platforms with multi-factor authentication ensure that only authorised users gain access to systems and data—supporting compliance, zero trust principles, and secure hybrid work.
Access to SaaS Applications & Cloud Storage
Drive collaboration and cost-efficiency with subscription-based access to SaaS applications and scalable cloud storage. This model supports anywhere access, promotes data security, and reduces CapEx by shifting to an OpEx-driven, scalable service approach.
Why Ricoh?
- Ricoh is a global partner for engineering services, procurement, governance and SLAs, with local delivery excellence, language support and capabilities
- We provide high-quality end-user device services that meet stringent SLAs, leveraging real-time analytics, dashboards, reporting, and integration with existing tools for insights and BI
- At our European Centre of Excellence, we innovate by co-creating new solutions with customers in areas such as mobile devices, IoT, connected factories and security
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