Preparing mid-size IT leaders for success

Most IT leaders have been implementing digital transformation strategies over several years. Then COVID-19 shook many organisations to their core. While the groundwork IT teams had put in place have served well until now, the pandemic has shone a light on their organisation’s strengths and shortcomings.

Now they must deliver technology and services that help minimise disruption to the business, improve customer experience and securely support new ways of working.

This new report by Ricoh Europe, with research conducted by Opinium Research, explores employees' experience working remotely during the pandemic. It identifies key trends and bottlenecks that are holding businesses back. It offers guidance for IT leaders in mid-size businesses to meet their workers' and customers' requirements to navigate the uncertain period ahead.