Ricoh eShop receives Feefo Trusted Service Award for the third year in a row
London, 25 April 2025, Ricoh’s online retail platform has won the Feefo Trusted Service Award for excellence in customer service delivered throughout 2024, for the third year in a row.
Based on customer feedback, the Feefo Trusted Service Award is a seal of excellence which recognises businesses that consistently deliver outstanding customer service. The award reflects the commitment that brands put into providing excellent customer experience and delivering standards that go above and beyond.
To receive the award, Ricoh collected at least 50 reviews between January 1st and December 31st 2024, with a Feefo service rating of between 4.0 and 4.4.
Ray Young, E-commerce Director at Ricoh UK, commented: “As organisations look to streamline their operations and consolidate supplier networks, there is a growing need for B2B companies to provide their customers with centralised, scalable and agile purchasing solutions. This recognition from Feefo once again highlights the trust our customers place in the Ricoh brand. It reflects the ongoing dedication of Ricoh’s e-commerce team to deliver an outstanding online experience. At Ricoh, we remain focused on listening to our customers, understanding their needs, and providing a seamless, user-friendly procurement platform - reinforcing our role as a trusted and valuable partner.”
For more information visit The Ricoh eShop | Ricoh United Kingdom.
| About Feefo |
Feefo is a leading global customer reviews and insights platform. They’re on a mission to empower businesses s to understand how their customers experience their products or services.
The Feefo suite of software, combined with technical solutions, enables its clients to gain a deeper understanding of customer sentiment, behaviour, and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews.
Please visit: www.feefo.com
| About Ricoh |
Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimise business performance.
Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organisational capabilities nurtured over its 85-year history. In the financial year ended March 2024, Ricoh Group had worldwide sales of 2,348 billion yen (approx. 15.5 billion USD).
It is Ricoh’s mission and vision to empower individuals to find Fulfilment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realise a sustainable future.
For further information, please visit www.ricoh.co.uk
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Ricoh UK
Monika Orolinova
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