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IMPORTANT PRODUCT SAFETY INFORMATION: RICOH IM 350, 350F, IM 430F

Ricoh Company, Ltd. and its subsidiaries (“Ricoh”) have identified a potential product safety concern with a limited number of production runs of some black and white multifunction printers (listed above). The safety concern relates to the wiring configuration inside the fusing unit. It is essential that the device is properly grounded. The device should not be used in any other way, failure to do so can in rare cases lead to an electric shock. 

A thorough investigation has concluded that less than 1% of the assessed devices are potentially affected. Ricoh will automatically schedule a service visit to proactively replace the fusing unit, with the majority of these to be completed by October 2019.

If you have a device as listed above and have any questions or believe you are yet to be visited by a Ricoh field technician, please contact Terry.Hampton@ricoh.co.uk.

Ricoh would like to thank you for your understanding and convey our sincerest apologies. Our team is working extremely hard to minimise any impact this may have on our valued customers. We remain dedicated to providing our customers the highest quality products and services.

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Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communication services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD).

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For further information, please contact:
Ricoh UK Ltd
Monika Orolinova
Tel: +44 207 655 0100
Email: press@ricoh.co.uk

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