Customers’ voices earn Ricoh eShop Feefo’s Gold Trusted Service Award 2026
London, 20 February 2026: Ricoh UK today announced that its eShop has been awarded Feefo’s Gold Trusted Service Award 2026, a recognition that celebrates brands delivering outstanding customer experiences. In a market where consumers increasingly seek reliability and authenticity, this accolade highlights Ricoh’s ongoing commitment to placing customers at the heart of its digital services.
This marks the fourth consecutive year that Ricoh UK has achieved this distinction, underscoring consistently high service levels and a sustained focus on delivering a seamless, customer-first online experience.
Feefo’s Trusted Service Awards are unique because they are based solely on verified customer feedback, providing an unbiased measure of trust and service quality. To qualify for the Gold Trusted Service Award, businesses must meet the following criteria:
- Receive at least 50 verified reviews between 1 January 2025 and 31 December 2025
- Achieve a Feefo service rating of 4.5 to 5 during the qualifying period
- Demonstrate consistent delivery of positive, authentic customer experiences
Ray Young, e-Commerce Director at Ricoh UK, commented: "This fourth consecutive Gold Trusted Service Award reinforces our commitment to delivering a reliable, supportive and consistently high-quality experience through the Ricoh eShop. It’s Ricoh’s hardworking eShop team who make these excellent experiences possible day after day and there's no better validation of our approach than hearing it straight from our customers themselves. We thank every customer who took the time to leave a review – your feedback helps shape how we evolve our service.”
| About Feefo |
Feefo is the world’s largest purchaser-verified feedback and insights platform. We work with over 6,500 brands and help millions of customers buy with confidence every day.
Feefo’s suite of tools, combined with our technical solutions expertise, enables our clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment.
Brands that care about authenticity, accuracy and integrity work with Feefo to build a long-term relationship with their genuine customers.
Please visit: www.feefo.com
| About Ricoh |
Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimise business performance.
Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organisational capabilities nurtured over its 85-year history. In the financial year ended March 2025, Ricoh Group had worldwide sales of 2,527 billion yen (approx. 16.8 billion USD).
It is Ricoh’s mission and vision to empower individuals to find Fulfilment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realise a sustainable future.
For further information, please visit www.ricoh.com
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Monika Orolinova
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