Customer Story
Stream-Ricoh partnership delivers business process digitisation for leading UK FM business
The Company
Print and data management specialist Stream Managed Services is helping UK businesses achieve digital transformation. One of Stream’s customers, leading UK FM firm Saltire, has improved business process automation, gained greater insight into financial processes and improved sustainability.
The Challenge
Saltire Facilities Management faced growing operational challenges supporting 120,000 tenants across 80,000 properties. Manual processes—including 400 monthly invoices and handwritten engineer timesheets—slowed operations and created inefficiencies. Early digitisation attempts fell short, prompting the need for a more effective, cloud-based document management and automation solution to meet business demands and sustainability goals.
The Solution
Stream and Ricoh delivered a fully integrated, cloud-based document and print management solution for Saltire, automating accounts payable, reducing manual processes, and improving document handling. The solution includes DocuWare, Ricoh MFPs, and print software, with seamless Sage integration.
“Stream Managed Services has a proven track record of delivering world-class document solutions to businesses across the UK. Our partnership with Ricoh has been instrumental in this success, combining its global scale and strength with our in-depth local knowledge and expertise. This collaboration creates the perfect synergy, and we are proud to have worked with Saltire to help them achieve their goals.”
Steve Young
Founder & Managing Director, Stream Managed Services
