CUSTOMER STORY
International investment firm uses Ricoh digital service partnership to underpin global business operations.
The Company
Pamplona Capital Management is a specialist investment management firm, headquartered in London, that provides an alternative investment platform across private equity and technology, media, and telecom sector investments. The firm operates globally from its offices in London, New York, Boston and Malta. An effective IT infrastructure is critical to business operations at Pamplona so that it can communicate with clients around the world, share information and keep on top of instant changes in financial markets.
The Challenge
Over time the number of providers had grown and become fragmented. Thomas Coleman, Chief Technology Officer at Pamplona, was managing multiple suppliers, having to find and research products to solve problems and struggling to get consolidated advice on how to support the organisation’s business strategy with IT services that were agile and protected their business in the increasingly dynamic business environment.
Pamplona has diverse IT resources across the company’s multiple global locations adding to the organisation’s fragmented approach. The issue came to a head when Pamplona was dealing with a competitor’s contract issue that was complicated and not meeting their organisational needs.
The Solution and Benefits
Ricoh stepped in and replaced the existing contract with a global solution across all Pamplona offices worldwide that delivered a better consolidated service and reduced costs. Consolidating multiple suppliers based on a trusted partnership has enabled them to simplify their supply chain and work strategically to lower costs, increase agility and improve resiliency. The partnership also gives Pamplona access to knowledge, skills, and specialist Ricoh teams that the company could not obtain itself.
“Having Ricoh as our main and trusted partner means we have a single pane of glass for sourcing, procuring and managing technology infrastructure. But it also means we can leverage the relationships Ricoh has with global IT companies to get better value, discounts and buying power that we could not get on our own.”
Thomas Coleman
Chief Technology Officer, Pamplona Capital Management
