CASE STUDY
Retailer B&M sustains business growth and productivity with digital document management solution
The Company
B&M is a fast-growing variety retailer with more than 600 stores in the UK. Employing over 28,000 staff, the company serves more than four million customers every week. While the business has grown quickly, B&M has also suffered from a Human Resources headache: the speed of onboarding new staff meant the process could not keep pace with the retailer’s expansion.
The Challenge
The company was using a paper-based process for onboarding, requiring forms to be completed by new employees in-store. These would then be posted to B&M’s Head Office so that data could be manually entered into its systems. Once completed, the store would be notified by email that the new member of staff could begin their employment. This was challenging during peak seasons, when staff numbers needed to flex dramatically.
The Solution
Ricoh DocuWare is a cloud-enabled document management software system that automates business processes and workflows. B&M has transitioned to digital forms and signature pads that link directly into DocuWare, so that staff registrations can be completed and signed without needing hard copies to be printed, and the HR department being almost immediately notified of a new employee record.
“Ricoh’s approach has been flexible. It has listened to our needs and advised on potential solutions that fit our requirements. It has then been agile enough to work through our requirements and change as we proceed, to make sure the system is robust and delivers the most benefit to the business.”
David Gray
IT Director, B&M
