How digitally mature is your organisation?
Complete the Digital Services Maturity Indicator to identify your strengths and potential gaps. Answer 10 simple questions and you’ll receive a personalised report and roadmap in minutes.
What is digital maturity?
Digital maturity is a measure of an organisation's ability to improve performance and achieve its strategic goals through digital technology.
How digitally mature are UK businesses?
While some UK organisations are capitalising on cutting-edge technology, many are grappling with significant gaps in their digital maturity.
Our own research on UK businesses shows that:
- 50% lack strong communication tools
- 50% rely on outdated, legacy workflows
- 56% lack cybersecurity awareness
- 20% are not cloud-ready…
- … and only 38% are using hybrid strategies.
57% of IT managers reported that some paper-based processes are still carried out manually or stored physically
Source: The State of UK Digital Transformation 2025
How does the Digital Services Maturity Indicator help?
By completing our quick survey, you will:
- Receive a tailored report: Your responses build a detailed report showing strengths, vulnerabilities, and clear next steps across Workplace Experience, Process Automation, Cloud & Infrastructure, and Cybersecurity.
- Benchmark your digital maturity against peers in your sector: See how your organisation compares to others across the UK.
- Spot the hidden gaps that might be holding you back: Even high-performing organisations uncover blind spots. Discovering them enables you to act quickly and proactively to future-proof your business.
The Digital Services Maturity Indicator is fast, free, and confidential, providing valuable insight to help your business transformation.
The State of UK Digital Transformation
By anonymising and analysing the survey responses received, we create an annual report that shares the progress made by UK businesses. Download the latest edition of The State of UK Digital Transformation.
By completing the Digital Services Maturity Indicator, you will automatically receive the 2026 report upon publication, gaining further insights to enhance your organisation’s digital maturity as technology continues to evolve.
FAQs
Why should I take the Digital Services Maturity Indicator?
This quick survey gives you a practical snapshot of how prepared your organisation is for the digital future. It highlights overlooked strengths and exposes gaps that might be holding you back. The best part? You’ll get clear next steps. No guesswork, no jargon.
What makes this survey different?
It’s short, precise, and UK-specific. Built using real insights from hundreds of UK businesses, the Digital Services Maturity Indicator gives you tailored recommendations based on your responses. It’s about unlocking progress.
Who should complete the survey?
Anyone involved in driving strategy, innovation or operational improvement. If you’re making decisions about technology, people or process, this is for you.
How personalised is the report?
Your answers generate a unique profile showing where you’re ahead, where there are risks, and how to improve. You’ll get a clear summary, plus actionable recommendations aligned to your maturity level.
Will I see how I compare to other organisations?
Yes. You’ll see how your organisation measures up against similar businesses across the UK, helping you spot where you lead—and where you risk falling behind.
How is my information used?
All responses are anonymised. Your input contributes to a national picture of digital maturity in the UK, informing Ricoh’s annual report and helping shape industry insights. Your personal report is yours alone.
What happens after I take the survey?
You’ll receive your tailored report instantly. No delays, just useful insights you can share with colleagues or use to support internal discussions and planning. You will then receive the next edition of The State of UK Digital Transformation upon publication.
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