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Citizen Communication Management

Government departments need to communicate with citizens in countless ways every day, whether it’s to send out reminders, distribute information or issue invoices. Paper-based communications are costly in terms of material expense and time, and much of the public is ready to make the switch to digital.

Ricoh’s Citizen Communication Management service helps government departments transform the way they communicate. Together we will establish workflow processes and technology solutions that allow citizens to receive documents in their preferred format through their communication channel of choice.

We can also assume responsibility for your paper-based documents and will scan and archive your existing paperwork. We will then implement technology to allow you to easily digitise all future documentation yourself, allowing for both easier access to information and enhanced security.

All data gathered and communications are available to the department 24/7 in the secure Ricoh cloud. Our Level 3 data centres include multi-layer security and disaster recovery options, making it a highly secure and dependable environment to process and store confidential data.


Key features & benefits

Ricoh Citizen Communication Services help government departments communicate in an efficient, cost-effective way.

With our extensive experience working with governments, we’re aware that every situation has its own requirements and take a consultative approach to establish the solution structure that best suits your needs.

Our services can help you:

  • Digitise and archive your paper-based communications
  • Tailor the format of communications to each recipient’s preference
  • Provide enhanced security for citizens’ private information
  • Transition communications to digital formats at a realistic pace
  • Improve efficiencies through classification of data
  • Reduce postage and stationery costs

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