Leading Insurance Company
Ricoh provides outsourced document services for a leading Fortune Global 500 insurance company. Ricoh processes more than 60 million documents a year for the insurer, using closed loop production systems which eliminate business risk. Outsourcing mission critical document processes to Ricoh improved customer service levels and reduced costs.
"We have a customer focused business with mission critical document processes. Optimising document processes has improved customer service levels and eliminated business risk. Ricoh’s service-based approach is saving us money and driving improved shareholder return."Executive Sponsor, Fortune Global 500 Insurance Company
- Challenge: Digital workflows and processes, Customer Engagement, Governance and compliance
- Industry: Financial Services
- Business size: Large business
- Service Line: Business Process Services