PerfectHome is a UK household goods retailer offering quality, affordable household goods via personal finance agreements. One part of its critical business processes is being able to store and retrieve customer information documents. But following a recent expansion programme the legacy document management system was no longer fit for purpose. By working with its long-term partner, Ricoh IT Services, PerfectHome implemented a new system that increased store productivity, improved efficiency and helped deliver a better customer experience.
- Challenge: Digital workflows and processes, Customer Engagement
- Industry: Other
- Business size: Large business
- Service Line: IT Services