Managed Document Solutions
Managed Document Services
Optimising the management of your information
In today’s competitive market, the ability to efficiently access and disseminate information is fundamental to business success. Ricoh Managed Document Services offers tailored solutions to optimise your document processes so that accurate information is securely available when it is needed.
Our service addresses the three essential elements of document management:
- The creation of information
- The movement of information around your business
- The processing of information so that it delivers business value
Each Managed Document Services solution is designed around your needs, both in terms of your goals and how your business works.
Working closely with your team, we use our proven approach to establish the best configuration for your organisation:
- First we evaluate how your business accesses, uses and stores print and electronic information, assessing your environment, devices and the information itself
- We then work to optimise your infrastructure to make sure your employees have seamless access to the information they need to support their work
- Next we look at your business input and output behaviour – what your users print and why
- With this information to hand, we establish which print management technologies will best help you increase productivity and eliminate waste
- Throughout the process, we evaluate how your employees are responding to change and, if necessary, adapt our approach accordingly
- Then, with a careful eye on regulatory and information security issues, we work with you to ensure continuous improvement as your business grows and changes
As part of our service, Ricoh can also manage any additional vendors who feed into your document management infrastructure, allowing you to streamline your processes and costs and reduce your management overhead.
- Key features & benefits
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Ricoh’s bespoke document management services are designed around your business to help you more effectively leverage your information. Our proven solutions will help you:
Increase customer satisfaction with faster response times
Customers expect and deserve efficient and well-informed service. Streamlining your document processes helps customer-facing employees handle their tasks with ease so that they can deliver personalised service that results in customer satisfaction and loyalty.Extract more value from your information capital
Our solutions are designed to facilitate the free movement of information throughout your organisation. By making your information more available, adaptable, searchable, portable and reusable, you enhance your ability to quickly adapt to a changing business environment.Improve productivity and reduce waste
Aligning technology with the way people prefer to work and helping employees adapt to change directly improves performance and productivity. We also help you manage the costs of your business processes by identifying bottlenecks and controlling resource usage to reduce time and inventory wastage and increase the return on your investment.
- Use cases
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The following use case illustrates how Ricoh Managed Document Services can be tailored to different scenarios:
Managing output costs
Across sectors, organisations are seeking new ways to trim back-office costs without compromising service quality or customer satisfaction.
Our bespoke solutions enable organisations to optimise print volumes, quality and costs. Every engagement begins with an assessment designed to capture fleet volumes, user-to-device ratios, print workflows and common applications.
With these insights, Ricoh works with organisations to implement tools to:
- Route print jobs
- Control access and reduce waste
- Monitor usage allocation and control respective costs
- Centralise reporting
- Manage the output environment
Multi-vendor management
Acting as a single point of contact for non-Ricoh brand document solutions enables Ricoh to minimise the time and effort required on our customer’s part to handle vendor relationships.
We manage and measure day-to-day activities, and Service Level Agreement (SLA) compliance to enable organisations to benefit from consistent services levels. Through this approach, businesses are able to leverage greater spending with fewer vendors to help manage costs.
Related case studies
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St Thomas Hospital
St Thomas’ Hospital improves emergency patient record handling with Ricoh healthcare service
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RatioData
Financial services IT specialist Ratiodata partners with Ricoh to deliver solutions to make admin processes more efficient.
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