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The Ricoh InfraPOD Managed Service Solution is a fully integrated, converged and resilient infrastructure which offers a cost effective ‘out of the box’ turnkey solution specifically for businesses up to 500 users. The solution is designed to replace ageing, disparate IT solutions and provide maximum availability to ensure end user productivity.

InfraPOD is delivered and managed from a single service provider avoiding accountability issues than can be experienced with multi-vendor solutions. InfraPOD uses best of breed hardware and software components combined with Ricoh consultants, managed and professional services to provide a turnkey solution that works out of the box providing an easy cost effective path to replacing and improving existing IT infrastructure. InfraPOD can de-risk the sometimes tricky task of specifying infrastructure components, giving customer confidence that InfraPOD will deliver a stable platform for critical business applications and data, powered by - NetApp, Cisco, Microsoft and VMware.

Core Components
Managed Services
Ricoh provides ongoing support via remote monitoring and a single point of contact for end user queries and requests. Ricoh ensures onsite data backups are scheduled and operating correctly and will restore where appropriate.

Professional Services
InfraPOD is configured and installed by Ricoh service technicians and consultants so it can be deployed onto site quickly and efficiently.

Hardware & Software
InfraPOD is a pre-packaged, pre-tested infrastructure solution bundle utilising no compromise components from Cisco, NetApp, VMWare and Microsoft for a converged/hyper-converged virtualised infrastructure.

Who is it for?
Businesses that experience some or all of the following:

  • Limited internal IT departments, start-ups or small/medium localised businesses
  • Customers with limited onsite presence or IT resources
  • Remote offices of larger organisations
  • IT departments that require low cost infrastructure
  • Unreliable legacy infrastructure that requires a technology refresh
  • A desire to move to a converged/hyperconverged infrastructure
  • An Application driven need to migrate from Windows Server 2003
  • Customers consolidating print services onto core infrastructure
Key features & benefits

Easy to budget for
InfraPOD is a packaged IT solution delivered through a leased Managed Service that aligns equipment, finance and service charges into an affordable quarterly payment spread over 3 years.

Service Management Excellence
Ricoh provide an ITIL V3 aligned managed structure to ensure day to day operation of the service performs to expectation and evolves over time providing continual service improvements. You will be assigned a Service Delivery Manager who will ensure the service exceeds expectations and to provide an escalation point to resolve issues quickly and efficiently.

Proactive Support
Ricoh will provide a proactive service from our Service Operations Centre to maintain system availability and ensure end users are kept productive. Using our management toolsets, events and incidents will be identified remotely and resolved, thereby keeping the system running smoothly. Should a hardware component require replacement a 24/7 4hr response service is included as standard. Remote and onsite services ensure a perfect balance between service quality and cost.

An Effective and Resilient Infrastructure
IT infrastructures ‘evolve’ over time in line with business needs, resources are under-utilised, becoming assigned to specific tasks, or have become obsolete and are expensive to maintain. Ricoh InfraPOD will replace or augment your current IT Infrastructure with a converged solution that has been pre-tested to ensure compatibility. It utilises virtualization to ensure maximum resource usage and is expandable to grow with business demands. The InfraPOD utilises integrated data and system backup to ensure data integrity with restoration included to allow access and recovery to essential documents and files.

Fast Deployment
The InfraPOD is delivered to site pre-installed and pre-built to reduce deployment times and ensure business disruption is kept to a minimum. Because the InfraPOD has been carefully designed and tested to ensure compatibility it is ready to go ‘out of box’.

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