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Values, vision and mission

At Ricoh, we endeavour to always listen to our customers and provide you with innovative products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.

Our management philosophy

Our Founding Principles – Love your neighbour; Love your country; Love your work - were formulated in 1946 by our founder Kiyoshi Ichimura. They form the cornerstones of how we do business and encourage us to constantly improve and contribute to the wellbeing of all stakeholders - including our families, customers, and society as a whole.

By adhering to our management philosophy, we remain true to social and environmental sustainability and our responsibility to future generations.

The Ricoh Way

The Ricoh Way is our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.

Customer centric approach

As part of a global company, our employees are tasked to care about people, our industry, our society and our planet. We dedicate our winning spirit, innovation capabilities and teamwork to refining our customer centric approach, always committing to the highest standards of ethics and integrity.

Engrained in our culture is to always put the customer first and deliver an exceptional customer experience in all areas of our business.

Celebrating excellence

We are committed to delivering services and products that improve our customers’ quality of life. We are also driven to fulfil our responsibilities to create a sustainable society and to continue to provide innovative solutions that bring value and inspiration to our customers each and every day.

We celebrate and reward our employees for exemplary service and innovation through the Ricoh Way Award, which recognises and praises on both local and global levels those whose activities exemplify The Ricoh Way.

Commitment to the planet

Our commitment to sustainability is a part of our heritage and touches every part of our company, from manufacturing to distribution, business sites to recycling. Environmental awareness underpins everything we do.