Capture electronic images of printed invoices, to centrally store easily accessible versions that exactly mirror those sent to customers.
Information contained in a customer’s invoice can be drawn from many sources and the complete picture is often not readily available to customer-facing staff. Ricoh’s cost-efficient archiving solution captures electronic images of printed invoices and centrally stores a version that precisely mirrors the invoice sent to the customer. Authorised employees have instant access to this ‘customer view’ via an easily managed, searchable archive that saves staff time and improves their effectiveness.
The solution enables rapid and informed responses to customer invoice enquiries to ensure prompt payments and ongoing customer satisfaction.