Manchester Airport Group - case study
Manchester Airports Group is the country’s largest UK-owned airport operator. The group’s four airports - Manchester, East Midlands, Bournemouth and Humberside – serve more than 29 million passengers annually and contribute £3.2 billion to the local economy. Group activities include property management, baggage handling, parking, security, fire fighting, engineering and advertising. The IT infrastructure is critical to the day-to-day operation of the airports.
Passengers rely upon flight information displayed on monitors located in arrival and departure halls. Airline personnel use terminals to check in passengers and printers to label baggage. Back office IT systems help ensure that passengers enjoy a smooth, efficient and hassle-free service. Manchester Airports Group’s IT infrastructure is managed by Ricoh. Using ITIL service management methodology, Ricoh provides 24/7 support of systems and technology. Ricoh personnel run the integrated IS Service Desk and using network tools and utilities, they control the desktop and server environments, minimising the number of IT incidents.
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- Manchester Airport Case Study
