Overview
Identifying issues, before they become a problem
In business, it pays to be proactive. So why wait around for IT problems to occur when you can identify issues before they cause disruption to your business? Ricoh Remote Management and Support monitors and manages your IT infrastructure from one centralised point. Incidents are resolved quickly and efficiently, ensuring maximum productivity for your organisation.
Ricoh’s Remote Management and Support packages can be tailored to include the following business benefits:
Proactive IT infrastructure monitoring
Get peace of mind that your IT environment is being controlled at all times by Ricoh’s expert technical specialists. By closely monitoring your entire infrastructure, we are able to resolve problems before they cause undue disruption to your business.
Server account administration
Ricoh can take care of the management of your server accounts, freeing up your internal resource. We can remotely manage account administration on your behalf, creating, modifying or deleting accounts and group memberships.
Software maintenance including server patch management and patch deployment
Technology moves fast and to ensure your IT system’s peak performance, it is crucial your software is maintained to recommended manufacturers’ standards. Ricoh can provide software maintenance, including server patch management and deployment of critical patches (including security updates) to supported versions of operating systems.
Server and network security management including provision of security software
Protect your critical business information with Ricoh security management. You can trust us to manage your server and network security, keeping your IT environment free of viruses, malware and other threats. Ricoh provide the latest up-to-date security software, ensuring complete system security.
Support and management of server e-mail applications
Email has transformed the way we do business. So it’s essential your email infrastructure runs smoothly and efficiently. We provide centralised support and management of your server email applications, to ensure you stay connected to your clients, colleagues and suppliers.
Server data storage and backup management
Keep your business data safe and secure with our remotely administrated server data storage and backup service. Ricoh’s approach ensures that in the event of a failure or loss of data, the platform can be restored easily and in the shortest possible time.
Server administration and management
Ricoh can take care of the management of day-to-day administration, support and management of your IT server, freeing up your internal resource.
Network administration and management
We can also look after your network and its components, ensuring they are administrated, supported and expertly managed, without you having to provide any resource for the task. Our goal is to give you the peace of mind that your network is being professionally maintained at all times.
