London, UK, 8th June 2010 – Ricoh UK, a leading provider of digital office and production printing solutions and services, today announced it has been selected by research firm IDC as a leading managed print services (MPS) provider in the 2010 MarketScape MPS report . Ricoh received high scores for its successful Managed Document Services (MDS) offerings and combined strengths in the MPS market. The report represents IDC’s assessment of which vendors are well positioned today through current capabilities, and which have strategies best positioned to gain market share over the next few years.
“Together, Ricoh and IKON bring an overall strategic road map and current functional capabilities that reflect a deep understanding and well thought out set of offerings to help position Ricoh and IKON for success now and into the future,” said Michael Orasin, research manager at IDC. “Additionally, Ricoh’s formalised change management component of its MPS services is a unique differentiator for the company.”
Ricoh and IKON have developed a Managed Document Services platform that brings together industry-leading expertise, technology and tools to optimise enterprise-wide document output and business processes, with a focus on change management, environmental sustainability and continuous improvement. The program is comprised of a highly customisable suite of services designed to streamline printing and document processes and empower customers to concentrate their efforts on their most critical priorities. Ricoh’s unique “Outservicing” approach gives customers a competitive edge by enabling them to operate as greener corporate citizens with engaged employees, optimised processes and greater profitability.
One of the most important features embedded in MDS is the Service Management concept defined as the process of effective and efficient managing and controlling the quality of IT services for a customer.
ITIL® provides a methodical approach to delivering the highest level of IT service, and is the most widely accepted approach to Service Management in the world. By design, Ricoh’s MDS phases align with the service elements within the ITIL® framework. The result is a close partnership between Ricoh and IT working together to move customer’s organisation toward a common goal of continuous improvement.
Ricoh’s change management strategy, toolkit and process allow the company to learn about its customers’ businesses and then design a solution focusing on their most critical asset – the employees. Understanding that office cultures cannot be changed overnight, members of Ricoh’s MDS Teams apply Prosci’s change management methodology. Prosci has become the leading provider of change management tools and benchmarking reports, working with more than 2,000 companies from 65 countries on research projects in change management. Prosci’s popular ADKAR® model is used worldwide.
“Ricoh is proud of this industry recognition as a leader in delivering managed print services. Now is the time for businesses to change the way they view their document operations and Ricoh is ideally suited to provide the support needed to increase productivity and profitability. We deliver continuous improvement resulting in ongoing savings and extending beyond traditional MPS services. We also take a consultative approach, providing reliable execution and ensuring a truly personal end-user experience. Ricoh’s flexibility and commitment means European businesses are served by the best” said Javier López, Manager, Managed Document Services, Ricoh Europe.
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About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About Ricoh UK
Ricoh designs, develops and manufactures a complete range of print and document management, hardware, software and services which are tailored to meet individual customer needs. Its devices print, copy, scan and fax documents as an integrated part of the IT network and enterprise content management system. Software is used to audit usage, manage document flows, simplify business processes, control print expenditure and secure access. The company takes an innovative approach to research and development, having invented the first digital black & white copier and introducing the colour-capable device.
Ricoh established an Environmental Protection Office in 1976, and has been striving to minimise the effect of its activities on the environment ever since. Ricoh UK’s environmental credentials are second to none; it operates a zero-waste policy at all of its manufacturing plants and is investing in carbon reduction technologies to reduce the environmental impact of its operations rather than merely offsetting its carbon footprint. The company operates a dedicated ‘Green Centre’, where old machines are re-commissioned and recycled in line with WEEE Directive guidelines and accredited with ISO14001:2004 for environmental management. Ricoh has been awarded the Carbon Trust Standard that requires an organisation to measure, manage and reduce its carbon footprint and, for the fifth consecutive year, has also been named as one of the "Global 100 Most Sustainable Corporations in the World" by the World Economic Forum in Davos.
Further information can be found at www.ricoh.co.uk.
For further information, please call the Ricoh UK PR team at Burson-Marsteller on +44 20 7300 6172
