Ricoh a ‘Leader’ in worldwide Managed Print Services Marketscape Analysis by IDC
London, 18 January 2012 – Ricoh UK today announced the company has again been named a Leader in the “IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis." This is the second year of the report.
The latest analysis compares 11 hardcopy vendors participating in the worldwide managed print services (MPS) market. IDC’s detailed MPS definition emphasises proactive management of customers’ imaging and printing environment, continuous improvement of that environment, and change management.
As a Leader, Ricoh achieved high scores in both the strategic and capabilities categories. “Ricoh’s development of its global scope (consistent global structure, governance and process) is one of its biggest differentiators,” states the report, authored by IDC’s Holly Muscolino, Research Director for the Hardcopy Peripherals: Software and Services program. “The company’s structured approach to MDS delivery is also distinctive.”
Ricoh has leveraged its deep, global experience to shape its Managed Document Services (MDS) strategy for addressing pressing customer concerns in MPS, including cost control, environmental sustainability, information security and governance, business process efficiency, organisational change management, information worker (iWorker) productivity, information optimisation and strategic infrastructure.
Ricoh MDS is a globally cohesive approach to executing Ricoh programmes based entirely on the ways clients prefer to do business. Its streamlined delivery framework – Understand, Improve, Transform, Govern and Optimise – strengthens the three stages of partnership engagement: Project Management, Service Management and Organisational Change Management.
“While competitive MPS offerings focus tightly on devices and print management, Ricoh MDS addresses the business practices surrounding the management of both print and electronic information,” said Karen Lawrence, Head of Outsourcing Services, Ricoh UK. “Ricoh MDS teams work to understand how each enterprise accesses, uses and stores information. Then we adapt and optimise those processes to make them more secure, more efficient and more effective.”
Ricoh has delivered custom MDS solutions to customers around the world. For customer success stories on Ricoh’s MDS approach, visit www.ricoh.co.uk/services-solutions/knowledge-base/customer-case-studies/index.aspx
About Ricoh UK
Ricoh Company, Ltd. (Ricoh Company) is a Fortune Global 500 company specialising in technology and services that transform high volume, document intensive business processes into more efficient ones. This is achieved through Ricoh’s expertise in Managed Document Services, Production Printing, Office Solutions and IT Services. By working with Ricoh, businesses can streamline the way they work, become more efficient and profitable, and share knowledge more effectively within their organisations. With a global workforce of 109,014, Ricoh operates in Europe, the Americas, Asia Pacific, China and Japan.
Ricoh established an Environmental Protection Office in 1976, and has been striving to minimise the effect of its activities on the environment ever since. Ricoh UK’s environmental credentials are second to none; it operates a zero-waste policy at all of its manufacturing plants and is investing in carbon reduction technologies to reduce the environmental impact of its operations rather than merely offsetting its carbon footprint. The company operates a dedicated ‘Green Centre’, where old machines are re-commissioned and recycled in line with WEEE Directive guidelines and accredited with ISO14001:2004 for environmental management. Ricoh has been awarded the Carbon Trust Standard that requires an organisation to measure, manage and reduce its carbon footprint and, for the seventh consecutive year, has also been named as one of the "Global 100 Most Sustainable Corporations in the World" by the World Economic Forum in Davos.
Further information can be found at
www.ricoh.co.uk
Ellie Turner
Weber Shandwick
P +44 (0) 207 067 0534
eturner@webershandwick.com
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