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Privacy

Ricoh UK's Privacy Policy It is our policy to respect your privacy. You are able to visit and browse the www.ricoh.co.uk ('our Site') without needing to disclose any personal information. Once you choose to provide us with personally identifiable information it will only be used to support your relationship with Ricoh UK and its Ricoh affiliates and authorised Ricoh dealers. This privacy policy is intended to provide you with information on where we capture information, what we capture and why, how we use that information and who we share that information with. This privacy policy will change from time to time. We therefore recommend that you refer back to this statement regularly. Who we are The terms 'Ricoh', 'we', 'us' and 'our' are used in this privacy policy to refer to Ricoh UK and, its agents. Where we capture information You will be asked to provide personally identifiable information in the following areas of our Site: When you need to contact us you will be asked to complete an online form. When you request a brochure download you will be asked to complete a registration form. If you make an online purchase you will be asked to complete a registration form. If you use our dealer/direct locator and you choose to contact a particular dealership you will be asked to complete an online form. If you choose to subscribe to the Ricoh UK e-newsletter. If you use our feedback form – which you can also use anonymously. What information we capture The types of personal information you will be asked to provide will be: Your name; Your address; Your e-mail address; Your telephone / fax numbers; For the online shop you will also be asked for delivery address as well as your credit card details (see T&Cs for online sales). In addition, and in order to tailor our subsequent communications to you and to improve our products and services, we may ask you to provide us with information regarding your personal or professional interests, company demographics / profile, experience with our products and services and your purchase interests. Information Collected and Stored Automatically When you visit the Ricoh web site, automated tools are used to log information about each visit. This information does not identify you personally. The data we collect using automated tools will be: The Internet domain (example: www.ricoh.com) and the assigned Internet protocol (IP) address. (An IP address is a number that is assigned to your computer when you are surfing the Web) The type of browser and operating system used to access our site. The date and time you access our site. The pages that are viewed, and paths that are taken through the Web site. This log data is processed and summarised by a software tool. We process this information in order to assess site performance, for example to identify popular pages, most frequently downloaded forms, and other characteristics. This information is used to help us improve our website performance and your experience on our Site. It is used to help us make appropriate decisions on how to improve functionality and content. How we use this information Ricoh uses your information to better understand your needs and provide you with better service. Specifically, we use your information as follows: Information you provide by registering as a ‘web’ user or a ‘Ricoh Shopper’ is used to process your requests and to add functionality to the our Site when you are logged on and improve your experience on our Site. Information provided through our contact us forms is used to communicate back to you. Information provided on your personal or business interests is used to help us improve the communication back to you and to help us improve our products and services as well as our Site. Credit card numbers are used only for payment processing and are not retained for other purposes. (see shop T&Cs) From time to time, Ricoh may also want to provide you with marketing information we think would be of particular interest, but we will only do so if you have consented to have your information used for this purpose. Why we collect this information Our primary goals in collecting information are to provide customers with superior service and to provide all visitors a smooth, efficient, and personalised experience while using our Site. We use Non-Personally Identifiable Information (log data) on an aggregated basis to analyse customer behaviour to help us understand how visitors use our Site and to measure interest in the various pages. We use this information to improve the content of our Site, to make our Site easier to use, and to customise our marketing and advertising. Who we share this information with In order to process your requests and/or communicate back to you, we may share your personally identifiable information with Ricoh affiliates, authorised Ricoh dealers and their agents, but Ricoh will not sell, rent, lease or otherwise transfer your information to third parties unless we have your permission or are required to do so by law. Where we process this information If you reside outside the European Economic Area, Ricoh may in order to process your requests and/or communicate back to you send your personally identifiable information outside the EEA. This transfer may mean that you lose the benefit of data protection legislation that would have been applicable within the EEA. Accuracy of your Data Ricoh strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online access to your registration data so that you may view, update or correct your information at the Ricoh.co.uk site where it was submitted. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Links to other Sites Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the Ricoh site. Ricoh has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. Thus, Ricoh does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk. How we use Cookies A "cookie" is a small data file transferred by a Web site to your computer's hard drive. We send cookies when you browse our Site, make purchases, request information or use our online forms. Accepting the cookies used on our Site does not give us access to your Personally Identifiable Information, but we can use the cookies to identify your computer. Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you. "Session " cookies are used to enhance and improve your visit. "Session" cookies" expire when you close your Web browser. The aggregate information collected enables us to analyse traffic patterns on our Site. This can enable us over time to provide you with a better experience on our Site by improving the content and making it easier to use. For example, cookies can keep track of what you have selected to purchase as you continue to shop and allow you to enter your password only once on pages where a logon is required. Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of our Site that will not be available to you and some Web pages may not display properly. You can find information on popular browsers and how you can adjust them to control cookies at the following websites: http://www.microsoft.com/info/cookies.htm http://wp.netscape.com/legal_notices/cookies.html" Contact If you have any concerns or questions relating to our use of personal data please contact us at: webmaster@ricoh-uk.com